Saint-Christophe : visiter les 12 Colonnes, l’Horloge et l’Esplanade
Once your municipal event is over, it's crucial to collect, process and analyze residents' opinions. This ensures that residents' views are heard and taken into account: it's not enough to simply ask for their opinion, you also have to show that their comments are taken into account. Otherwise, future participation may be discouraged, as residents may no longer see the point in expressing themselves.
It's also good for the organizers, as feedback helps them to continually improve their events. Thanks to feedback, organizers can adjust and improve their events or projects to better meet the real needs and expectations of local residents. Gathering feedback enables a participatory evaluation, and is part of a participatory approach in which local residents are transformed from mere beneficiaries into actors and co-constructors of the projects that concern them.
There are several effective methods for gathering feedback from residents after a municipal event:
1. Satisfaction questionnaire
Send out a satisfaction questionnaire after the event, ideally in digital form (Google Forms, SurveyMonkey, etc.), directly by email, SMS or via a flyer with a QR code to access the survey. You can vary the types of questions: open-ended to gather impressions and suggestions, closed-ended (rating scales, multiple choice) to quantitatively assess specific aspects such as entertainment, venue, communication, etc...
2. Micro-trottoir and individual interview
Conducting a micro-trottoir in the public space immediately after the event enables us to gather spontaneous opinions, especially from people who wouldn't have taken the time to respond to a longer questionnaire.
3. Participatory workshops or discussion groups
Organize a post-event discussion where everyone can express themselves in a group. This method encourages the expression of varied points of view and the collective construction of an assessment.
It's important to take into account the diversity of the feedback: not just the grade, but also impressions, suggestions and comments on the organization.
To ensure that you receive a large number of relevant opinions, it's important to solicit opinions soon after the event, while memories are still fresh. You can also personalize requests to encourage responses (first name, reference to the event).
